You are here

Archived: Newstead House

The provider of this service changed - see new profile

All reports

Inspection report

Date of Inspection: 10 January 2012
Date of Publication: 1 March 2012
Inspection Report published 1 March 2012 PDF

The service should have quality checking systems to manage risks and assure the health, welfare and safety of people who receive care (outcome 16)

Not met this standard

We checked that people who use this service

  • Benefit from safe quality care, treatment and support, due to effective decision making and the management of risks to their health, welfare and safety.

How this check was done

Our judgement

The systems in place for making sure that the home is run in people’s best interests are not effective.

User experience

People told us that they appreciated the opportunities which they had been given recently to put forward their views at meetings. The meetings had been set up following our previous visit so that ways of improving the service could be explored. We saw that the notes of the meetings were displayed around the home for people to read.

Other evidence

Following our review in September 2011, we met on two occasions with the new Chief Executive of Somerset Redstone Trust. He also provided us with a written report stating how the home would become compliant with Regulations. At this visit we found evidence that the required improvements had not been put into place fully. There had been some improvements in all the areas we looked at, but these improvements were not enough to ensure that people were consistently getting care which met their needs.

Throughout this report we have noted some areas of good practice, but these need to be set against some serious shortcomings which put people at risk of poor outcomes. We have described that the care records were inconsistent and we have also described instances where people were receiving an unsafe standard of care. Therefore we continue to have concerns about the way that the provider assesses and monitors the quality of the service.

We will continue to meet with the provider and we will return to the home to check if the required improvements are being made.