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Inspection report

Date of Inspection: 2 May 2013
Date of Publication: 30 May 2013
Inspection Report published 30 May 2013 PDF

Staff should be properly trained and supervised, and have the chance to develop and improve their skills (outcome 14)

Meeting this standard

We checked that people who use this service

  • Are safe and their health and welfare needs are met by competent staff.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 2 May 2013, observed how people were being cared for and talked with people who use the service. We talked with carers and / or family members and talked with staff.

Our judgement

People were cared for by staff who were supported to deliver care and treatment safely and to an appropriate standard.

Reasons for our judgement

People we spoke with told us they were happy with the support provided to them. One person said, “The staff are wonderful to me and we have a laugh. They know what they are doing.” Another person told us, "The staff are good to me, and all of my needs are met.”

Staff told us they felt supported in their role. One staff member told us, “We all work together and support one another; the manager is supportive”. Staff said they received supervision in which their, skills and knowledge were discussed. We looked at two staff files and found that one staff member had received two supervisions in 12 months and the other staff member had received three supervisions. There was no evidence that annual appraisals were completed, and the deputy manager confirmed this. The provider may wish to note that providing regular supervisions and annual appraisals for all the staff team would further enable them to be supported to deliver care to an appropriate standard.

We found that staff received an induction before they started to work at the home. This meant that staff had the opportunity to understand what their role was and how this should be carried out.

Staff we spoke with told us they had the training they needed to support people. The staff training records we looked at showed that staff had completed training which the provider considered to be necessary to undertake their role. We looked at the training plan and where staff required refresher training this was being planned. We saw evidence that five staff members were currently undertaking training in relation to Dementia. This meant staff had access to training which was specific to the needs of the people who lived in this home. Staff told us they have opportunities to complete National Vocational Training in care. This enabled the staff to develop their skills further and gain relevant qualifications for their role.