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Inspection report

Date of Inspection: 2 May 2013
Date of Publication: 30 May 2013
Inspection Report published 30 May 2013 PDF

People should get safe and appropriate care that meets their needs and supports their rights (outcome 4)

Meeting this standard

We checked that people who use this service

  • Experience effective, safe and appropriate care, treatment and support that meets their needs and protects their rights.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 2 May 2013, observed how people were being cared for and talked with people who use the service. We talked with carers and / or family members and talked with staff.

Our judgement

People experienced care, treatment and support that met their needs.

Reasons for our judgement

People we spoke with told us the staff supported them appropriately. One person told us, “I am very happy here and my needs are met". Another person told us, “It is okay here, the staff will do anything for you. If they are busy they always come back and help you”. A relative we spoke with told us they were happy with the care provided. They said, “I think the staff do their best and provide good care.” We saw that people were dressed in an individual style that reflected their age, gender, culture and the weather.

We looked at two people’s care plans. The information was brief in detail and did not always provide specific information about people’s preferences and needs. For example information was not recorded about managing a person’s specific healthcare need. The staff we spoke with had a good knowledge of people’s needs and how these should be met. We saw that staff provided people with the support they required to meet their needs. The deputy manager informed us that the care plans were being reviewed and updated to include more detail. The provider may find it useful to note that the absence of relevant written information in care plans could compromise the care and support people received.

Care and treatment was planned and delivered in a way that ensured people’s safety and welfare. The records included an assessment of the risks of people getting sore skin and how staff should support them to minimise this risk. We saw that people who were at risk had pressure relieving cushions on their chairs. This meant that people were supported appropriately to minimise the risk of them getting sore skin. Records showed that people were supported to attend health care appointments and visit the dentist, optician and chiropodist. This should ensure that people’s healthcare needs are met.

We did not see any activities being provided during our visit, and an activities plan was not available. We were told that people were given choices on a daily basis about what activities they would like to participate in. People we spoke with told us they were satisfied with the activities that were provided. This meant that people were supported to have a meaningful lifestyle.