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Inspection report

Date of Inspection: 2 May 2013
Date of Publication: 30 May 2013
Inspection Report published 30 May 2013 PDF | 83.2 KB

Overview

Inspection carried out on 2 May 2013

During a routine inspection

People we spoke with told us they felt able to express their views and felt involved in making decisions about their care.

People we spoke with told us that staff supported them appropriately and met their needs. One person told us, �I am quite content here, and I am happy with everything�. Another person told us, �I am well looked after here, the staff help me when I need them to and they are respectful�.

We found that people�s needs were assessed, and care plans were in place. The staff we spoke with were able to tell us about people�s needs. This ensured people received support in a way they preferred.

People told us they knew how to report any concerns they had about their own safety. We saw staff had training to assist them in protecting people from harm.

We found that improvements had been made with the systems for administering people�s medication.

People we spoke with were positive about the staff team. The staff members we spoke with confirmed they were supported by their manager so that they could deliver care safely and to an appropriate standard.

People and staff we spoke with told us that they felt able to raise concerns about the service.