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Princess Alice Hospice Outstanding

All reports

Inspection report

Date of Inspection: 1 December 2011
Date of Publication: 3 January 2012
Inspection Report published 3 January 2012 PDF

Overview

Inspection carried out on 1 December 2011

During a routine inspection

When we visited The Princess Alice Hospice we met people who were using the service and some visitors. We spent time speaking with people who used the Day Hospice. These were people who had spent time as a patient on the In-patient Unit (IPU) and we also spoke with people who were currently being cared for on the IPU. People told us that before they spent time on the IPU they 'never knew what a hospice did. I thought you came here to die'. It did not occur to me that you can go into the In-patient Unit and come out and live a lot longer'. People said that The Princess Alice Hospice is a place where 'all they are interested in is making you feel less worried and accepting of your condition' and that 'Nothing is too much trouble' 'If you use your call bell staff appear almost straight away". I have always found the staff to be helpful and "they are always smiling and there is never any negativity from them at all'. The people who use the service also stated that in addition to the staff the "volunteers are amazing' 'I feel comforted here, which is a big healer'.�There is a feeling of tranquillity and peace here'. People also stated that it was not just the care that they received that was excellent they also felt that �The food is superb', 'The food is always superbly cooked' and is always "excellent'.

In addition people said that they were asked to give feedback by staff about the care and experiences they have had at the hospice.

A member of staff said that all meals that are prepared by the hospice are designed to be fully balanced and meet the nutritious needs of the people who use the service. In addition the staff working in the kitchen are dedicated to making meals a pleasure to eat and benefit from the experience.