The Care Quality Commission
  • Doctor
  • Independent doctor

Archived: Dr H W Berry

Overall: Requires improvement read more about inspection ratings

96 Harley Street, London, W1G 7HY (020) 7486 0967

Provided and run by:
Hedley Winston Berry

Important: This service is now registered at a different address - see new profile

All Inspections

30 June 2022

During a routine inspection

This service is rated as Requires improvement overall.

The key questions are rated as:

Are services safe? – Requires improvement

Are services effective? – Requires improvement

Are services caring? – Good

Are services responsive – Good

Are services well-led - Requires improvement

We carried out an announced comprehensive inspection of Dr H W Berry on 30 June 2022 as part of our inspection programme.

Dr H W Berry is a specialist in rheumatology. The service provides a diagnostic and continuing care programme, and offers mobile and walk-in services for adult only patients (patients over the age of 18). The service is based in Harley Street, London.

Our key findings were:

  • We found that some staff had not completed some training, including the appropriate level of safeguarding training and chaperone training. The system for oversight of staff training was not sufficient.
  • We found that the practice had a governance framework, however, it was not always effectively managing risks. This included the risks associated with management of medical emergencies on the premises.
  • We found that the practice did not have a comprehensive patient identification procedure.
  • We did not see evidence of any clinical audits that had been undertaken which identified areas for improvement or evidence of other quality improvement activity.
  • Staff involved and treated patients with compassion, kindness, dignity and respect.
  • The service actively sought and acted on feedback from patients to improve services.

The areas where the provider must make improvements as they are in breach of regulations are:

  • Ensure care and treatment is provided in a safe way to patients.
  • Establish effective systems and processes to ensure good governance in accordance with the fundamental standards of care.

In addition to the above, the practice should:

  • Improve the process for patient identification.

Dr Sean O’Kelly BSc MB ChB MSc DCH FRCA

Chief Inspector of Hospitals and Interim Chief Inspector of Primary Medical Services

20 March 2013

During a routine inspection

Dr Berry had recently carried out a patient satisfaction survey to which 100 people responded. Overall people said they were satisfied with the care and treatment they received and rated this as mostly 'excellent' while some rated it as 'good' or 'satisfactory'. People we obtained feedback from after the inspection also confirmed they were satisfied with the care and treatment they had received from the doctor.

People were given appropriate information and support regarding their care or treatment. Three people we obtained feedback from following the inspection told us they were satisfied with the information provided by Dr Berry. People's diversity, values and human rights were respected. People received consultations and treatment in private.

Dr Berry had received appropriate professional development. He received annual medical appraisals and attended regular conferences and courses relevant to his practice.

There were safeguarding arrangements in place for staff to identify and prevent people from abuse. People we obtained feedback from told us they felt safe at the practice.

There were arrangements in place to gather people's feedback and complaints which enabled the doctor to assess and monitor the quality of the service he offered to people and make improvements where necessary.

There was step free access to the building for people with mobility difficulties.