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Inspection report

Date of Inspection: 25 September 2013
Date of Publication: 24 October 2013
Inspection Report published 24 October 2013 PDF

Staff should be properly trained and supervised, and have the chance to develop and improve their skills (outcome 14)

Meeting this standard

We checked that people who use this service

  • Are safe and their health and welfare needs are met by competent staff.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 25 September 2013, observed how people were being cared for and checked how people were cared for at each stage of their treatment and care. We talked with people who use the service, talked with carers and / or family members and talked with staff.

Our judgement

People were cared for by staff who were supported to deliver care and treatment safely and to an appropriate standard.

Reasons for our judgement

Staff received appropriate professional development. The home had an appropriate programme of induction in place that covered all the areas for staff in terms of their roles and responsibilities and key policies and procedures. We saw evidence that each member of staff had completed their induction training before commencing their full duties in the home.

The manager explained that there was an extensive training programme provided for staff and a specific member of the staff team responsible for all staff training. We saw that there were individual training files for each member of the staff team. These files were very well structured with a comprehensive list of all training that had been completed, together with certificated evidence and of all the training requirements for the individual staff person with proposed dates for their next training. The training provided covered the essential areas of knowledge, skills and competencies that staff needed to do their jobs effectively.

The manager told us that all staff received regular formal supervision. When we spoke to staff they confirmed they received supervision in the appropriate areas:

1. work with residents,

2. health and safety issues,

3. training needs,

4. policies and procedures,

5. annual leave,

6. personal matters affecting work,

Staff who we spoke to told us that they had received notes of their supervision sessions signed and dated. We saw supervision notes for three of the staff whose files we inspected and we can confirm they covered all the above areas and that they had been signed by both the manager and the supervisee and dated.

Staff told us that they felt well supported through the supervision they received and the access they had to training courses.