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Inspection report

Date of Inspection: 25 September 2013
Date of Publication: 24 October 2013
Inspection Report published 24 October 2013 PDF

People should be protected from abuse and staff should respect their human rights (outcome 7)

Meeting this standard

We checked that people who use this service

  • Are protected from abuse, or the risk of abuse, and their human rights are respected and upheld.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 25 September 2013, observed how people were being cared for and checked how people were cared for at each stage of their treatment and care. We talked with people who use the service, talked with carers and / or family members and talked with staff.

Our judgement

People who use the service were protected from the risk of abuse because the provider had taken reasonable steps to identify the possibility of abuse and prevent abuse from happening.

Reasons for our judgement

People who used the service were protected from the risk of abuse because the provider had taken reasonable steps to identify the possibility of abuse and prevent abuse from happening.

The manager told us that it was policy to ensure that all care staff received training for the safeguarding of vulnerable adults (SOVA). We were told that staff were also briefed on the policy at their induction training. The manager said that all the home’s staff had received refresher training. We saw evidence of this in the training files. Staff who we spoke to told us that they had received SOVA training over the last year. This meant that staff should be better able to protect residents from abuse.

The manager told us that all staff members were thoroughly vetted and that the recruitment process meant that nobody started at the home until their credentials had been checked with regard to the Disclosure and Barring service (DBS) previously known as the Criminal Records Bureau (CRB).

At this inspection we inspected three staffing files. We found that up to date DBS / CRB checks had been carried out for all the staff.

The manager told us that the staff induction programme covered the core standards of privacy, dignity, independence, civil rights, fulfilment and choice. Evidence was seen by us on the staffing files inspected.

Wilhelmina House has an adult protection policy and the manager showed us a copy of it. It covered all the essential areas of guidance, including physical intervention, service user’s finances, insurance and such issues as gifts gratuities and bequests. There were sufficient organisational policies in place and being operated that safeguarded the residents’ welfare e.g. dealing with abuse and a whistle blowing policy.

All the residents received personal care. Care staff who we observed and spoke with showed caring responses and attitudes towards the residents. All of the bedrooms had an en suite toilet and bathing facilities and this helped residents maintain a level of privacy that they have welcomed.

All residents had their laundry done individually by their key workers and this systematic method ensured that residents were able to wear their own clothes when they liked.