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Inspection report

Date of Inspection: 25 September 2013
Date of Publication: 24 October 2013
Inspection Report published 24 October 2013 PDF

People should get safe and appropriate care that meets their needs and supports their rights (outcome 4)

Meeting this standard

We checked that people who use this service

  • Experience effective, safe and appropriate care, treatment and support that meets their needs and protects their rights.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 25 September 2013, observed how people were being cared for and checked how people were cared for at each stage of their treatment and care. We talked with people who use the service, talked with carers and / or family members and talked with staff.

Our judgement

Care and treatment was planned and delivered in a way that was intended to ensure people’s safety and welfare.

Reasons for our judgement

People’s needs were assessed and care and treatment was planned and delivered in line with their individual care plan. Care and treatment was planned and delivered in a way that was intended to ensure people's safety and welfare. People’s care and treatment was planned and delivered in a way that protected them from unlawful discrimination.

We spoke to four residents and one relative about the quality of the care they received. One person said, “The staff can’t do enough for me, they are fantastic”. Another resident said, “It’s the best decision I made – the quality of care here is excellent”. A relative told us, “The care that my relative receives here is excellent, I have always found staff here to be helpful and friendly, I have no complaints at all”.

Information supplied by the referring agencies together with the needs assessments and risk assessments undertaken by the home were used to structure the resident’s care plans. We saw that there was an action plan for each of the residents that described how their care plan objectives were to be met. All care plans had been regularly reviewed together with all the key stakeholders including the residents.

The manager told us that all the residents were seen as necessary by their GPs, nurses, dentists, opticians, chiropodists and other health professionals. We saw that there was a specific daily record for each resident that recorded the dates of when residents had been seen and by whom. This helped evidence that residents were being appropriately supported with their health care needs.