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Inspection report

Date of Inspection: 25 September 2013
Date of Publication: 24 October 2013
Inspection Report published 24 October 2013 PDF

Overview

Inspection carried out on 25 September 2013

During a routine inspection

We spoke to four residents and one relative as a part of this inspection and they told us that they had been given enough information about the home and the services that were provided.

When we asked about the quality of the care they received, one person said, �The staff can�t do enough for me, they are fantastic�. Another resident said, �It�s the best decision I made � the quality of care here is excellent�. A relative told us, �The care that my relative receives here is excellent, I have always found staff here to be helpful and friendly, I have no complaints at all�.

In feedback received from people via the quality assurance audit carried out in July 2013, one person said, �The staff always show a great deal of respect and patience towards mum. As a family we appreciate all that is done for her, thank you�. Another person said, �Respite care � a thoroughly pleasant and enjoyable experience�. Staff feedback was equally positive with several comments reflecting on Wilhelmina House being a good place to work in.