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Archived: Carewatch (Brent)

Townsend Lane, Kingsbury, London, NW9 8LL (020) 8930 3045

Provided and run by:
KT's Care Angels Ltd

All Inspections

4 July 2013

During an inspection in response to concerns

We tried to contact people who used the service but only managed to speak with relatives of two people. They gave us positive feedback about the service. The feedback included, 'l am very happy with the carers. They understand my relative's condition' and 'the carers have a nice personality, they do not ignore my relative'. They told us that they were able to discuss their concerns with the supervisor. One relative told us 'l have discussed my concerns with the supervisor and they told me why the problem arose and reassured the problem would be resolved'.

Staff spoke with knew how to respond to safeguarding concerns to keep people safe and promote people's rights.

We noted that staff were aware of the care needs of people and of their preferences and daily routines. A relative said, 'the carers are aware of my mother's condition'.

We saw that people who used the service were asked for their views about their care which were acted upon. Appropriate checks were undertaken before staff began work.

17 December 2012

During a routine inspection

People using the service and their relatives were positive about the care agency and care workers who provided care and support. One of the comments received from a relative summarised the feedback people gave us. "I am the main carer, but sometimes I have to go shopping or go to the doctor and the agency goes out of their way to change the time carers visit to accommodate me."

People had care plans in place and were involved in the assessment and care planning process. They told us that they had an up to date care plan in their home and carers referred to this. However, we noted that care plan records were very disorganised and staff as well as the provider had difficulties obtaining the requested records. This delay may have an impact on staff accessing these records when providing care to people.

People told us that they felt 'safe' with care workers and concerns raised had been dealt swiftly and satisfactorily.

The provider ensured that staff had been suitably checked, which ensured they were safe to work with vulnerable adults.

Staff received regular training and people using the service were confident and satisfied with the treatment of care provided.

The quality assurance system was not effective and so as a result shortfalls in record keeping had not been identified. For example, there was a lack of up to date care and staffing records.

3 October 2011

During a routine inspection

We asked people using the service if they were able to contribute regarding the care provided and if the provider and carers involved them in the provisions of treatment and care. All people spoken with felt involved in the provision of care and confirmed that their needs were met.

We spoke with people who use the service about the care provided and if the care and treatment was meeting their needs. People using the service told us that they were satisfied with the care provided and their wishes was taken into consideration during the care planning process. One person told us, "I have been involved in the care plan and told them what I need them to do".

We asked people using the service if they felt safe with staff and confident in the provider dealing with allegations of abuse. All people spoken with confirmed that they felt safe with their carer and never had to make any allegations of abuse and had confidence in the provider that abuse allegations would be addressed.

People using the service told us that they were satisfied with staff supporting them. We asked people if staff had the necessary skill to do the job. One person told us, "my carer knows what she is doing and we talked about the training she had received".

People using the service told us that the agency was regularly seeking feedback about the care and treatment provided. People told us that this was done in the form of annual satisfaction questionnaires and regular visits to the persons home and observe carers to discuss the quality of care provided.