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Knappe Cross Care Centre Good

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Inspection report

Date of Inspection: 10 December 2013
Date of Publication: 9 January 2014
Inspection Report published 09 January 2014 PDF


Inspection carried out on 10 December 2013

During a routine inspection

On the day of our inspection there were 26 people living at the home and receiving care from the service. We spoke with seven people who lived at the home, the deputy manager, a registered nurse, five support staff and five ancillary workers. We also spoke to people visiting the home. One person told us �The staff are so good, we feel very lucky to have mum here�.

We found that people�s consent had been obtained for care and treatment provided to them by the service. People were being given choice about their daily activities and treated with kindness and respect.

People�s needs were assessed and care and treatment was planned and delivered in line with their individual care plan. There was a variety of healthy and nutritious food and drink available. Where people had special dietary requirements or needed support we saw staff met those needs and skilfully assisted people to enjoy their meals.

We saw that care workers had time to complete tasks. They were busy, well organised and were meeting people's needs. One person told us "they are always so busy, but nothing is too much trouble.

We looked at the quality assurance systems in place to monitor the quality of care delivered. We saw that the provider monitored the service and sought regular feedback.