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Princess Lodge Limited Requires improvement

All reports

Inspection report

Date of Inspection: 23 July 2012
Date of Publication: 17 August 2012
Inspection Report published 17 August 2012 PDF

People should be protected from abuse and staff should respect their human rights (outcome 7)

Meeting this standard

We checked that people who use this service

  • Are protected from abuse, or the risk of abuse, and their human rights are respected and upheld.

How this check was done

Our judgement

The provider was meeting this standard. People living at the home were protected from the risk of abuse, because the provider had taken reasonable steps to identify the possibility of abuse and prevent abuse from happening.

User experience

People who use the service were protected from the risk of abuse, because the provider had taken reasonable steps to identify the possibility of abuse and prevent abuse from happening.

Our observations showed that people were at ease with staff. We saw them smiling and that they were relaxed in the presence of staff. People and relatives we spoke with told us that people living there were well looked after and were safe. We spoke with two people who used words such as 'nice' and 'kind' to describe the staff.

One person told us "I feel safe and looked after". A relative said "I have not seen anything concerning during my visits".

We spoke with two staff about safeguarding and abuse. Both staff told us that they had received training in adult safeguarding. Both staff gave us a good account of what they would do if they felt that abuse was occurring. Both staff told us that they would have no hesitation in reporting bad practice or abuse and that they had confidence that their concerns would always be listened to by the manager and provider.

We looked at training records which confirmed that all staff had received a range of training to help them understand behaviour that is difficult to manage and the needs of the people in their care. This included training in the following subjects; abuse awareness, Mental Capacity Act and moving and handling.

Other evidence

Following our inspection we spoke with external health care professionals and social services about a complex issue that had arisen. The local social services department have since told us that they looked into this matter and had not found any concern.