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Princess Lodge Limited Requires improvement

All reports

Inspection report

Date of Inspection: 23 July 2012
Date of Publication: 17 August 2012
Inspection Report published 17 August 2012 PDF

Food and drink should meet people's individual dietary needs (outcome 5)

Meeting this standard

We checked that people who use this service

  • Are supported to have adequate nutrition and hydration.

How this check was done

Our judgement

The provider was meeting this standard. People were protected from the risks of inadequate nutrition and dehydration.

User experience

People were supported to be able to eat and drink sufficient amounts to meet their needs. When we arrived some people were eating their breakfast. We saw staff giving people assistance and encouragement to eat. We saw that people were offered choices and were asked if they wanted anything else when they finished their breakfast. One person asked for a yoghurt and this was provided. One person we spoke with said "They are always trying to get us to eat".

We saw that catering staff were available seven days a week. We saw that a range of food and drink was offered and that people's personal food and drink preferences were identified and taken into consideration.

People's care and support was planned and delivered to identify any risk of malnutrition. In the records we looked at we saw that staff had identified and assessed the risks to people regarding their weight and nutritional needs and what should be done to reduce these. Staff we spoke with knew who needed help and encouragement to eat and drink. Staff we spoke with told us how they add calories to food by adding extra butter or cream to prevent weight loss. They also told us how they cater for special diets such as diabetic diets.

We spoke with four people living at the home about food they all made positive comments. One person said "The food is nice". We asked one person about their meal they responded by smiling and gave the 'thumbs up' as they were not able to verbally articulate an answer.

We spoke with two relatives who confirmed what they had seen of the food it was of a good standard. One said "A couple of days a week I come and spend lunch time with my relative. Because they lost weight before they came here they needed a lot of encouragement to eat. They have a puree diet. I could not believe how well this is presented although pureed each food type is separate on the plate so it looks nice".

Other evidence

Our observations found that some extra attention to detail may enhance the meal times for people. Menu boards would remind people what meals are available each day and cloths on tables could make the tables more attractive. We discussed these issues with the manager who told us that they were in hand.