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Princess Lodge Limited Requires improvement

All reports

Inspection report

Date of Inspection: 23 July 2012
Date of Publication: 17 August 2012
Inspection Report published 17 August 2012 PDF


Inspection carried out on 23 July 2012

During a routine inspection

There were 27 people living at the home on the day of our inspection visit. No one knew we would be visiting. We spoke with seven people who lived there, four relatives, two visitors and five members of staff.

Due to their health conditions or complex needs not all people were able to verbally share with us their views about the care they received. We were able to look at other areas for evidence to support their experience which included observation and sampling care records. Observation and engagement with people by our expert by experience gave us an insight of what people who lived there experienced in their daily lives. Some evidence this person gathered during our inspection was included within our report.

The seven people we spoke with told us positive things about the home. One person told us "I am very happy here. I have lived here for two years now and nothing is too much trouble for the staff, they are so kind." Another person who was living at the home for a short time told us that they "Wished they lived there" they said "The staff are really nice and very kind".

Relatives made compliments about the home and the care provided. One relative approached us as they really wanted to make their views known they said �I want you to know how wonderful the staff are here. They have been so supportive to both me and my relative. I could not thank them enough; the girls are all so kind.� Another relative told us "I can not speak highly enough of this home, it is really very good".

We saw staff spending time with people and giving them individual attention. We saw that there were positive relationships between staff and people living at the home. When staff approached people, people responded by smiling indicating that they were comfortable in staffs presence.

We saw that staff treated people with respect and dignity. People told us and we saw that choices were offered and that people�s views were sought and taken into consideration.

We found that people's needs had been assessed by a wide range of health professionals including speech and language therapists, physiotherapists, specialist doctors and the optician. This meant that people's health care needs were being monitored and met.

Staff received a range of training which included caring for people with dementia and abuse awareness training, so that they had up to date knowledge and skills in order to support the people who lived at the home and keep them safe. Staff we spoke with knew about people�s needs and personal wishes. This meant that care could be provided in the way that people wanted it to be.

We saw that some community based and in-house activities were offered to suit people's individual needs and choices. People told us that they enjoyed these.

We saw that attention was paid to the risks associated with weight loss and malnutrition. People were provided with a varied range of food and drink. People told us that they liked the food.

We sampled personal records for three members of staff. We found that recruitment checking processes were robust and thorough which meant that unsuitable staff were less likely to be appointed so people were at less risk of harm.

There were systems in place to monitor how the home was run, to ensure people received a quality service.