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Princess Lodge Limited Requires improvement

All reports

Inspection report

Date of Inspection: 24 October 2013
Date of Publication: 4 December 2013
Inspection Report published 04 December 2013 PDF

People should be cared for by staff who are properly qualified and able to do their job (outcome 12)

Not met this standard

We checked that people who use this service

  • Are safe and their health and welfare needs are met by staff who are fit, appropriately qualified and are physically and mentally able to do their job.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 24 October 2013, observed how people were being cared for and checked how people were cared for at each stage of their treatment and care. We talked with people who use the service, talked with carers and / or family members, talked with staff and reviewed information given to us by the provider. We talked with other authorities.

Our judgement

People were not cared for, or supported by, suitably qualified, skilled and experienced staff.

Reasons for our judgement

We looked at two staff files. The deputy manager told us that those were the only two staff files they could only find. Both files that we looked contained evidence of completed application forms and Criminal Records Bureau (CRB) or Disclosure and Barring Services (DBS) checks. This showed that some of the relevant information required as part of the recruitment process had been obtained.

In both files we looked at, we saw that there were no proof of interviews, references and records of nurse registration with their professional body. Two staff we spoke with told us that they were aware their references had not been obtained. The deputy manager and the provider told us that they were aware that staff files did not contain relevant information that was required for staff in the recruitment process in order to meet the required standard. The deputy manager showed us a file of work in progress that they had started to identify relevant information that is missing in all staff files. This meant that people had been employed at the home without all necessary checks completed.

In one of the files we looked at, we saw that one staff member had a CRB that had an offence recorded on it. We saw that the staff member had started work before the CRB check came through. The staff member confirmed that they started work before their CRB check was received. Another staff told us, “I started work before my CRB was cleared”. We saw no evidence of references being obtained and there was no evidence of a risk assessment in place in regard to the member of staff. When asked, the deputy manager and the provider told us they were not aware of the staff’s conviction as that would have been the responsibility of the previous manager. The provider stated that there were no concerns about the member of staff‘s work. The provider told us that they would ensure that they would look into this issue of concern. This showed that appropriate checks were not always undertaken before staff began work to ensure that people were to be cared for by suitable staff.