You are here

Princess Lodge Limited Requires improvement

All reports

Inspection report

Date of Inspection: 24 October 2013
Date of Publication: 4 December 2013
Inspection Report published 04 December 2013 PDF

Before people are given any examination, care, treatment or support, they should be asked if they agree to it (outcome 2)

Meeting this standard

We checked that people who use this service

  • Where they are able, give valid consent to the examination, care, treatment and support they receive.
  • Understand and know how to change any decisions about examination, care, treatment and support that has been previously agreed.
  • Can be confident that their human rights are respected and taken into account.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 24 October 2013, observed how people were being cared for and checked how people were cared for at each stage of their treatment and care. We talked with people who use the service, talked with carers and / or family members, talked with staff and reviewed information given to us by the provider. We talked with other authorities.

Our judgement

Before people received any care or treatment they were asked for their consent and the provider acted in accordance with their wishes.

Reasons for our judgement

People were asked for their consent before care was given. One person told us, “Staff ask me when they are going to help me with my shower and ask if that’s okay”. We saw that where people were able to give consent they had signed the care records to agree to the care they received. For example, people were asked if they were happy to have their picture taken, to use bed rails for their own safety and, for staff to store and administer their medication. This meant that staff acted with the consent of people in relation to their care and support. This showed that people had a choice on how their care should be delivered.

We observed staff supporting people during a meal time, staff supported people patiently and explained what they were doing to assist them with their meal before they started to provide the assistance needed. All staff we spoke with told us that they always asked people if they were happy to receive care or support before providing it and in some situations relatives had been consulted about the care. The majority of people living at the home had on-going support and contact from their family who spoke on their behalf and supported them in decision making where they were not able to. One of the relatives told us, “Staff always let you know if anything happens, like if my mum is unwell”. This meant that peoples’ wishes were respected.