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Princess Lodge Limited Requires improvement

All reports

Inspection report

Date of Inspection: 24 October 2013
Date of Publication: 4 December 2013
Inspection Report published 04 December 2013 PDF

Overview

Inspection carried out on 24 October 2013

During a routine inspection

On the day of our inspection 22 people lived at the home. The registered managers as detailed on this report no longer worked in the home and the position had been vacant for three weeks, however, we spoke with the deputy manager and the provider. We spoke with eight people who lived there, six of their relatives, and four members of staff. Several people who lived in the home were unable to tell us their experiences of living there so we spent time observing how staff interacted with people.

People were asked for their consent before any care was given so that staff acted in accordance with their wishes. One person told us, �They ask me nicely what I want all the time�.

We saw good interactions between people who lived there and staff. One relative told us, "On the whole the care is good�. We saw that people's needs were assessed by a range of health professionals and their healthcare needs had been monitored so that their health and wellbeing was promoted and met.

We looked at how the provider was protecting vulnerable people. Systems in place to protect people from the risk of unsafe care were not robust and they had not ensured people�s wellbeing and safety.

We saw that the provider did not have effective recruitment and selection procedures in place to ensure that only staff suitable to work with vulnerable people were employed.

There were not enough staff on duty to ensure people received care in a timely manner. This meant that the provider could not fully meet people�s needs and keep them safe.

We found that people were not asked for their views about the home and people were not listened to. Systems were not in place to seek the views of people using the service or audit all aspects of the quality of care so that any necessary improvements could be made.