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Princess Lodge Limited Requires improvement

All reports

Inspection report

Date of Inspection: 6 February 2014
Date of Publication: 12 March 2014
Inspection Report published 12 March 2014 PDF

People should be cared for by staff who are properly qualified and able to do their job (outcome 12)

Meeting this standard

We checked that people who use this service

  • Are safe and their health and welfare needs are met by staff who are fit, appropriately qualified and are physically and mentally able to do their job.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 6 February 2014, observed how people were being cared for and checked how people were cared for at each stage of their treatment and care. We talked with people who use the service, talked with carers and / or family members, talked with staff and reviewed information given to us by the provider.

We used the Short Observational Framework for Inspection (SOFI). SOFI is a specific way of observing care to help us understand the experience of people who could not talk with us.

Our judgement

People were cared for, or supported by, suitably qualified, skilled and experienced staff.

Reasons for our judgement

We assessed this outcome area in our last inspection in October 2013 and we found that the provider was not meeting this standard, we set compliance actions and told the provider to improve. We found that there was no robust recruitment system in place so that only staff that were suitable to work with vulnerable people were employed. During this inspection we found that improvements had been made.

At this inspection we saw that the provider had a system in place to ensure that staff were checked appropriately prior to employment. We found that a Disclosure and Barring Service (DBS) check (previously known as Criminal Records Bureau checks) and two pre-employment references were carried out prior to staff commencing their employment. We saw that records of registration with professional body and qualifications for nurses were in place. We saw that two staff had a disclosure on their DBS and as a result detailed risk assessments were put in place. All staff we spoke with confirmed they had provided this information before their appointment. This meant that the provider had taken necessary steps to ensure that only suitable staff were employed to work with vulnerable people.

We saw that all new staff had attended an interview where they were asked questions that were relevant to supporting the people who lived there and answers given were assessed based on a scoring system. This meant that the provider recruited people with appropriate skills and knowledge necessary for their job role.