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Princess Lodge Limited Requires improvement

All reports

Inspection report

Date of Inspection: 6 February 2014
Date of Publication: 12 March 2014
Inspection Report published 12 March 2014 PDF


Inspection carried out on 6 February 2014

During an inspection looking at part of the service

On the day of our inspection 23 people lived at the home. The registered managers as detailed on this report no longer worked in the home and the new manager appointed is in the process of registering to become the registered manager. We spoke with four people who lived there and three of their relatives. We spoke with three visiting healthcare professionals, four members of staff, the manager and the general manager. Several people who lived there were unable to verbally tell us their experiences so we spent time observing how staff interacted with people.

At our last inspection in October 2013, we found that improvements were needed in a number of areas which included a warning notice. At this inspection we saw that overall improvements had been made in most of the areas.

We saw that people's care needs were assessed and so that their health and wellbeing was promoted and met. One relative said, "Staff look after people very well." One person told us, "I'm very happy with the care and staff." However, we saw that further improvements were still required to ensure that people�s needs were consistently met.

Safeguarding procedures were in place so that staff would recognise and report any allegations of abuse so that people were protected from the risk of harm.

The provider had robust recruitment systems in place so that only staff that were suitable to work with vulnerable people were employed.

We saw that there were enough staff employed to meet people's needs and ensure their safety.

We found that the provider had systems in place to support staff to enable them to provide care and support that met people's needs and kept them safe.

We found that people were asked for their views about the home and people were listened to. The provider had an effective system in place to ensure the quality of service provision was monitored so that any necessary improvements could be made.