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Princess Lodge Limited Requires improvement

All reports

Inspection report

Date of Inspection: 16 December 2013
Date of Publication: 24 January 2014
Inspection Report published 24 January 2014 PDF


Inspection carried out on 16 December 2013

During an inspection looking at part of the service

We inspected Princess Lodge Limited to check if improvements had been made following our last inspection in October 2013, when we served the provider a warning notice for regulation 10 and told them that they were required to become compliant with the regulation by 13 December 2013. This was because we found that effective systems were not in place to assess and monitor the quality of service that people received or ensure that the provider identified monitored and managed risks. We judged at the time that this had a major impact on people who lived at the home.The registered managers as detailed on this report no longer worked in the home.

At the time of this inspection there were 27 people who lived at the home, we spoke with three people and four of their relatives. We looked at two people's care records and medication administration records. We also spoke with the general manager, the deputy manager and four members of staff.

Our conversation with people and their relatives demonstrated that they were generally pleased with the staff, this was mostly because they felt staff were doing as much as they could reasonably do. One person told us, "Staff do their best". A relative told us, “Staff do try”. However, it was evident that there were still areas for improvement. One person told us, “You have to wait for everything”. A relative told us, “Who the manager is a bit of a mystery, if something crops up we are not sure who to go to”. We found that although the provider had implemented some quality monitoring systems, the improvements required to meet the warning notice had not been fully addressed.