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Princess Lodge Limited Requires improvement

All reports

Inspection report

Date of Inspection: 27 July 2011
Date of Publication: 26 August 2011
Inspection Report published 26 August 2011 PDF

Overview

Inspection carried out on 27 July 2011

During an inspection looking at part of the service

We spoke with a number of people who live at this service. Some gave us their opinion of what it is like to live at the home; others were unable to because of their support needs.

The people who were able to speak with us told us that they were happy living at the home. They told us about their change of bedrooms because of the new extension being built and how happy they were in their newer, bigger rooms. People said they were warm, enjoyed the food and that the staff were very good to them.

One person told us about how they enjoy the entertainment and particularly enjoyed the recent Royal Wedding celebrations. Another two people told us that they enjoyed a visit to the shops with the staff earlier that day to do the �cake run�.

We spoke with the people who found it difficult to verbally communicate they said that they were 'alright' and confirmed this by nodding and smiling. We observed people looking cosy and comfortable.

We spoke to four sets of relatives who were all extremely pleased with the support provided to their family member. One person said �Within a week of moving in, my mother was a changed woman�.

People told us that if they were unwell, the home would contact a medical professional such as a doctor.