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Inspection report

Date of Inspection: 24 January 2013
Date of Publication: 12 March 2013
Inspection Report published 12 March 2013 PDF

Overview

Inspection carried out on 24 January 2013

During a routine inspection

During our inspection of Bybuckle Court we found that care workers had formed close professional relationships with people living in the home. The premises were clean and reasonably well maintained. However there were certain areas where attention was required in order to ensure the environment was safe through improvements being made to the standards of maintenance. The atmosphere was found to be generally relaxed and homely.

We found that care workers had developed awareness and a sound understanding of each individual's care and support needs. This was evident from direct observation of individuals being supported in a professional, sensitive and respectful manner.

However, we found that there was inadequate staffing levels to meet the needs of people after 8 pm and that 'hyper-sensitive' automatic door closures, linked to the internal call bell system, placed people at risk of harm.

Comments received from people living in the service indicated a high level of satisfaction with the care workers but identified worries over safety and staff availability during evenings and night-times.

These comments included: �It�s lovely living here and the staff are all so kind, but when there is only one on duty we sometimes have to wait a long time to get help�. �The night staff are always on their own. One lady had a fall in her room during the night and had to wait ages because the nurse was busy with someone else�.