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Inspection report

Date of Inspection: 22 January 2014
Date of Publication: 19 February 2014
Inspection Report published 19 February 2014 PDF

Overview

Inspection carried out on 22 January 2014

During a routine inspection

We visited The Lodge at 7am so that we could observe the early morning routines and regime. We found that people who used the service were involved in making decisions about their care and treatment. People told us that they could have freedom in their daily routines.

We found that people were provided with a choice of suitable and nutritious food and drink. People told us they enjoyed the food provided for them. One person said �No complaints here, they look after me very well.� Another person said �We always get the best of everything, and the quality of the food is no exception.�

The service was warm and comfortable, and we found that the furniture and d�cor were in keeping with the style of the home. All the areas of the home we looked at were clean and tidy.

There were enough qualified, skilled and experienced staff to meet people�s needs and effective management arrangements were in place to provide staff in sufficient numbers to promote people�s safety and wellbeing.

People had the opportunity to be able to speak out and raise any issues or concerns that they might have. One person said �We can ask staff about a little thing and next thing it is sorted.�