19, 20, 26 March 2013
During a routine inspection
involved in the process.Records showed that people's preferences were being taken into consideration on assessment. People fed back to us that they were happy with the care they received. One person said, "Staff are really good to me. I have no complaints." Another person told us, "Carers are sometimes late and they have missed two calls, but I was OK."
People's dignity, privacy and their independence was promoted. One person said, "I am able to wash and dress myself now".
People told us they felt safe within the service. We found that staff were clear about the action they should take should they become aware of an allegation of abuse and we found that training for all staff was ongoing. This should ensure that people are safeguarded from harm.
Appropriate checks were undertaken before staff began work and people were supported by suitably qualified and experienced staff. Staff we spoke with told us they went through training and induction in delivering re-enablement type care before they went out into the community. All of the people and relatives we spoke with told us they were happy with the staff and the service they received.
We found that systems were in place for assessing and monitoring the quality of service provision.