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Kirkella Mansions Residential Home Requires improvement

All reports

Inspection report

Date of Inspection: 15 October 2013
Date of Publication: 14 November 2013
Inspection Report published 14 November 2013 PDF

Overview

Inspection carried out on 15 October 2013

During a routine inspection

We spoke with people that used the service and some relatives about consent and we found that before people received any care they were asked for their consent and the provider acted in accordance with their wishes.

When we spoke with people, observed their interactions with each other and staff and viewed their care plans we found care was planned and delivered in a way that was intended to ensure peoples' safety and welfare. People said, "There are enough people around to ask for help when I need support", "I know the place well...staff are alright with me", "It's alright here, the girls are good" and "This is not really my scene. I am sometimes unhappy with what I see and would much rather be at home".

We found that people were protected against the risks associated with medicines because the provider had appropriate arrangements in place to manage them. People received their medication in a timely manner and were satisfied with the arrangements in place to manage it.

When we assessed the staffing levels in the service we found that there were enough qualified, skilled and experienced staff to meet peoples' needs.

There was an effective quality monitoring system in operation and an effective complaint system available, so people were able to contribute to the service provision and to make changes to how care was provided.