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Leftwich Community Support Centre Good

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Inspection report

Date of Inspection: 20 December 2012
Date of Publication: 21 January 2013
Inspection Report published 21 January 2013 PDF


Inspection carried out on 20 December 2012

During a routine inspection

We spoke with eight people living in the home. People told us they felt very comfortable and cared for. They said they knew all about the home before they came to stay for respite. Comments included �I was given lots of information about the home before I came to stay�, �I was given a brochure about the home and details of how I would be looked after.�; �staff asked me what name I liked to be called so I told them I liked to be called by my shortened name. Everyone calls me that now.�; �I was told about this home before I came here. I was given details of the care provided and it turned out to be better than I expected, it�s great here.�

The people using the service said that they were happy staying in the home. Comments included; �I am fine, I am very happy here�, �I have been back here many times for a short break�, �they provide excellent care and comfort�," staff are kind and I love it here.� �Good food, good staff, good company.� Relatives of people living in the home told us that they felt staff treated people with respect and made sure people got the social, health care and reassurance they needed. Comments included," Staff treat people with respect and provide good care and stimulation."

People told us the staff were kind and helpful and were able to provide a good level of care and support. Comments included, �The staff are good�,� staff are kind and helpful�,� staff assist me when I need help�.� We sometimes have to wait a while for staff to assist us, as they are very busy. However they do their very best.�

People told us they had monthly newsletters to let them know what was happening in the home. They said they also had meetings where they could make decisions about menus, activities and any other issues that may arise.