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Leftwich Community Support Centre Good

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Inspection report

Date of Inspection: 20 September 2011
Date of Publication: 17 October 2011
Inspection Report published 17 October 2011 PDF

Overview

Inspection carried out on 20 September 2011

During a routine inspection

Leftwich Community Support Centre is a short stay and respite service, where people stay for a short period of time and are not permanent residents there. There is also a day centre attached to this service and some of the people who come to stay there also have regular day care there as well.

We spoke to people who use the service and they said:

�The staff are smashing and I am treated well. The food is quite good. I have no complaints.�

�I like it here, the staff are good and kind.�

�It is nice here, I am well looked after.�

We spoke with relatives of the people who use the service and they said:

�The staff are kind and friendly. I visit my relative regularly during their stay. I have no complaints or problems.�

�The staff are very good and showed us where our relative was. The staff are friendly and my relative likes it here. The meals are good. We have no concerns about the service�

We spoke with staff and they commented:

�I have worked here 5 years. I enjoy my work and talking to the people here. The staff are brilliant and work well together as a team. The manager is very good and her door is always open. She is supportive to staff. The training is good and we have regular refresher courses.�

�I have worked here for 11 years. We work well as a team. The manager is good. I enjoy working here.�

�The training is good�

�I enjoy working here and I like my job and taking to the people staying here.�

We also spoke with other professionals. They commented:

�No problems with this service. The staff are helpful, but sometimes I cannot find the staff member I need. People who have stayed here have said the staff are lovely and good to them.�

�Generally the service is ok. The staff meet the needs of the people staying there. It has a homely atmosphere. Staff are very helpful. �

�The manager is fine, she knows her role and likes things done well. The staff team work well together. The manager and staff appear to know the people who are staying there well. �