Archived: Curzon House

We asked people what the food was like, and everyone we spoke to said it was very good. One person said "There's plenty of variety", another said "You can have more or less what you want", and a third person said "It's delicious, like the food you'd get in a first class hotel".

People who used the service said they thought staff were well trained to do their jobs. One person staying in Curzon House said, "The staff are excellent, nothing is too much trouble". Another said "The staff are very helpful and create a very nice atmosphere". A relative said "They're great, I've nothing to complain about".

At our last inspection in January 2013 we found that the recording of medication was poor and people were not assessed as to their ability to self-medicate. At this inspection we found that there had been some improvements but the home was still not fully compliant. It was not always possible to tell from the records whether people had received their prescribed medication.

People said their needs were met by the number of staff provided and that call bells were answered within a couple of minutes, although one person said that at night it often took longer for staff to answer the bell. They were very complimentary about the staff and comments included: "The staff are very helpful and seem tuned in to my needs"; "They're marvellous"; "The staff are very good".

There was a good system in place for people to make comments or complaints.The home had not received any complaints in the last year.

We found that record keeping in relation to medicines and care plans was poor and could potentially place people at risk of receiving inappropriate care or treatment.