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Inspection report

Date of Inspection: 15 December 2011
Date of Publication: 17 January 2012
Inspection Report published 17 January 2012 PDF

Overview

Inspection carried out on 15 December 2011

During an inspection in response to concerns

We carried out this inspection because we had not visited Crown House since 2009. The local authority had identified concerns regarding staff training and recruitment records. The provider had made improvements to the recording of training and record keeping since the local authorities quality monitoring visit

People praised the quality of service provided and in particular praised the staff employed. One person told us 'you couldn't be anywhere nicer'.