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Archived: Sally and Sarah

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All reports

Inspection report

Date of Inspection: 30 October 2013
Date of Publication: 19 December 2013
Inspection Report published 19 December 2013 PDF


Inspection carried out on 30 October 2013

During a routine inspection

We found that people who used the service had care plans which had been discussed with them and where appropriate their relatives. People consented to the care and support that they received and if they were unable to do so, their relatives were involved in the assessment and planning process. Care plans were reviewed on a regular basis to take account of changing needs.

Staff provided care which met individual needs and took account of people's preferences. People said that they had positive relationships with the staff who they found to be respectful and courteous.

There were measures in place to reduce the risk of abuse, staff understood their role in identifying signs of abuse and they had received training in safeguarding.

There were systems and processes in place to support staff to undertake their role. There was an ongoing training programme, appraisal process, staff meetings and a communications system to ensure that staff had access to support and advice at all times.

The provider had systems in place to assess and monitor the ongoing quality of care provided. Polices and procedures were audited and updated on a regular basis, there was a complaints procedure and opportunities for people using the service and their relatives to contact the managers at any time. People we spoke with and their relatives said that they could discuss any aspect of the service provided with staff and the managers and that they were accessible and responsive.