You are here

Archived: Sally and Sarah

The provider of this service changed - see new profile

All reports

Inspection report

Date of Inspection: 24 January 2012
Date of Publication: 3 February 2012
Inspection Report published 3 February 2012 PDF

People should be cared for by staff who are properly qualified and able to do their job (outcome 12)

Meeting this standard

We checked that people who use this service

  • Are safe and their health and welfare needs are met by staff who are fit, appropriately qualified and are physically and mentally able to do their job.

How this check was done

Our judgement

Overall, we found that this essential standard was met.

We found that appropriate systems were in place for the recruitment and induction of staff.

User experience

We spoke with relatives of people who used the service. They were extremely positive about the staff who provide care to their relatives.

One relative said, "They were all absolutely friendly, eager to help, this was the whole staff." and "It was also the support given to the family as well, they helped me to cope, their care extended to me and helped my fears disappear."

When asked, relatives confirmed that they believed staff had the knowledge, understanding and skills necessary to provide the care and support needed.

Other evidence

At the last inspection we had concerns about the robustness of recruitment of staff.

During this inspection, we looked at the recruitment records for three staff, one of who had been the most recently employed person. We saw that specific dates of previous employment history were now being recorded on the application forms. Contracts of employment were in place, which detailed the date employment commenced and the recruitment files were in a much more organised format.

The induction for staff had also been developed further and we saw that skills for care common foundation standards had been implemented. Staff spoken to confirmed that when they commenced employment they had completed an induction and also worked in a shadowing capacity.

We also saw that a record had been developed to show that staff had been issued with the staff handbook as well as other information such as safeguarding.