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Archived: Sally and Sarah

The provider of this service changed - see new profile

All reports

Inspection report

Date of Inspection: 24 January 2012
Date of Publication: 3 February 2012
Inspection Report published 3 February 2012 PDF

People should get safe and appropriate care that meets their needs and supports their rights (outcome 4)

Meeting this standard

We checked that people who use this service

  • Experience effective, safe and appropriate care, treatment and support that meets their needs and protects their rights.

How this check was done

Our judgement

Overall, we found that this essential standard was met.

We found that there were detailed care records for individual and copies of these records were now available with the offices of Sally and Sarah.

User experience

We spoke with relatives of people who used the service. They were extremely positive about the care and support provided to their relatives.

One relative said, "It is a very reliable service, they are very good, they come on time, stays for the required time." and "We have been so pleased, really satisfied with them."

Another relative said, "Everything they needed to do they would do, they provided the care that they needed and wanted and this enabled them to stay at home."

Relatives spoken with confirmed that before the service began, the providers visited and conducted an assessment and discussed specific needs.

Other evidence

We identified minor concerns at the last inspection in regard to people's care records. There was insufficient details recorded and the service did not have a copy of the care records in the office base.

During this inspection we saw that Sally and Sarah had a copy of people's care records within the office. We looked at the care records of three people who used the service. The assessments and care plans for people had been developed since the last inspection and contained much more detail, which provided staff with the information they needed to meet people's needs. Care records looked at contained a detailed life history of the person. They were very specific to the individual and it was clear that people continued to be provided with care in the way they wanted it and that they had been fully consulted.

Staff spoken with confirmed that prior to delivering care to people for the first time, they were introduced to the person and were made aware of their assessments and care plans.