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Archived: Sally and Sarah

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All reports

Inspection report

Date of Inspection: 3, 6 June 2011
Date of Publication: 30 August 2011
Inspection Report published 30 August 2011 PDF

Overview

Inspection carried out on 3, 6 June 2011

During a routine inspection

One person who was visited said that the care provided was as they wanted it, they had been fully consulted and the relationship with the organisation and staff was an inclusive one. They said they were treated with the utmost respect by staff. They said, �Fully involved in all aspects of care, it is a team effort�.

One relative spoken to said, �They treated him with the respect that he wanted�.

One person who was visited said, �I am very happy with the care provided�. �It is a very reliable service, extremely flexible, they are always assessing for any extra care that might be needed�. They confirmed that the care was planned around their preferences in terms of times and also confirmed that they received a rota, which detailed the staff that would be supporting them. They also confirmed that a pre service assessment had been completed and a care plan was completed which they had been involved in.

Relatives of people using the service or who had used the service were spoken to. They spoke extremely highly of the care that was provided. One person said, �absolutely superb� this person said they knew how excellent they are due to own professional background. Another person said, �utterly reliable, the care they showed was terrific�. �The demeanour was of people who really cared, they developed a bond and there was confidence in them�.

One person spoken to did not have any concerns about the service and it they had, they would not hesitate to raise these directly with the providers. They said, �I am aware of how to make a complaint, I have never had to raise issues or concerns�.

One person who was visited said, �New staff are introduced beforehand usually by the owners, I get on fine with the staff, they are very polite I have got to know them and developed good relationships�. They confirmed that they had confidence in the staff, that they were well able to meet their needs and were very professional.

Relatives were positive about the staff. They confirmed that staff were introduced to the person before delivering care. One person said, �They train and monitor their staff, they are watched over closely and they work closely with their staff�.

A person who was visited confirmed that there is regular discussion about the care and service provided. The said, �They are well aware of my views on the service provided�.