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Inspection report

Date of Inspection: 23 June 2014
Date of Publication: 19 July 2014
Inspection Report published 19 July 2014 PDF


Inspection carried out on 23 June 2014

During an inspection in response to concerns

Our inspector visited the service as we had received information stating that there were insufficient numbers of staff to effectively care for the people who lived at the home, and that the manager was frequently absent. The information collected by the inspector helped answer our five questions: Is the service safe? Is the service effective? Is the service caring? Is the service responsive? Is the service well-led?

Below is a summary of what we found. The summary is based on our observations during the inspection, speaking with staff and from looking at records.

If you want to see the evidence supporting our summary please read the full report.

Is the service safe?

On the day of the inspection we found that the manager's role had not been covered during her absence and this left care staff with insufficient time to provide safe care to the people who lived at the home.

Is the service effective?

We saw that people had care plans in place that recorded their dependency levels and that care staff were aware of people's individual needs.

Is the service caring?

We saw that staff were kind and compassionate when they supported the people who lived at the home. We observed a member of staff assisting someone to eat their lunch and that this was carried out with dignity and respect.

Is the service responsive?

We saw that staff were unable to meet the needs of people who lived in the residential unit promptly because they also had responsibility for answering the telephone, the administration of medication, preparation of the evening meal and laundry duties.

Is the service well-led?

The manager was absent of the day of the inspection as they had been working overnight elsewhere. We noted that some tasks could not be carried out in the manager's absence, for example, service users did not have access to their money.

We have asked the provider to tell us what they are going to do to meet the requirements of the law in relation to staffing levels.