The Care Quality Commission

Archived: Living at Home Service

1st Floor Sackville House, Brooks Close, Lewes, East Sussex, BN7 2FZ (01273) 336600

Provided and run by:
East Sussex County Council

Important: This service is now registered at a different address - see new profile

All Inspections

14 January 2013

During a routine inspection

As part of this inspection we spoke with five people a relative of two people who had used the service, the registered manager, a therapist, two senior care workers referred to as senior support workers by the agency and two care workers, referred to as support workers by the agency. We also looked at people's care records, staff records and records relating to the management of the service.

Peoples' diversity, values and human rights were respected. One person told us "I think they (the care workers) are marvellous, they are so kind and they are very polite".

Feedback from people in relation to the support they or their relatives had received was positive. One person told us "They have been perfect, very good indeed, I have found no fault at all, I would recommend them to anyone".

The people we spoke with all confirmed that they had felt safe when receiving support from the care workers. One person told us that they had felt confident that their relative had been "In safe hands the whole time".

People were cared for by staff who were supported to deliver care and treatment safely and to an appropriate standard. One person we spoke with told us "They (the care workers) knew their job and they were good at it".

All the people we spoke with commented positively about the quality of the service they received. Systems were in place to obtain the views of the people who had used the service and the care workers employed and these had been acted on.