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Archived: Firwood House Good

All reports

Inspection report

Date of Inspection: 22 January 2014
Date of Publication: 14 February 2014
Inspection Report published 14 February 2014 PDF


Inspection carried out on 22 January 2014

During a routine inspection

There were 18 people in residence and we spoke with seven of them during the inspection. People spoke positively about their experience of care and support. They felt well informed and said staff understood their needs well. People understood why they were at the service, but said they sometimes refused support if they did not want to do something, and staff respected this.

Records viewed showed that staff were provided with detailed information about each person. Staff confirmed this was enough to inform their support of people. Records showed evidence of progress towards independence and the involvement of therapists to achieve this.

We looked at nutrition and saw that people were given opportunities to state their preferences and to request alternatives to the menus provided. People who were seen to be at risk from poor nutrition were monitored.

The service worked closely with a range of other professionals to ensure people had a smooth transition from the service to their own home or to another placement.

We found that there were enough staff. Managers were aware of some issues around the skill mix and were able to demonstrate what actions they were taking to remedy this.

We saw from our review of records that these were kept updated, well maintained and kept secure. Systems were in place for the archiving and destruction of records after suitable timescales.