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Archived: Firwood House Good

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Inspection report

Date of Inspection: 17 October 2012
Date of Publication: 22 November 2012
Inspection Report published 22 November 2012 PDF


Inspection carried out on 17 October 2012

During a routine inspection

When we visited we were informed by the manager that 18 people in receipt of rehabilitative support were in residence. During our visit we spoke with six people and also met and spoke with two relatives. We spoke with six staff whilst visiting the service and other professionals, including a variety of health and social services managers.

The relatives we spoke with commented positively about the service their family member was receiving, comments included:"We can't fault it". "We have no complaints at all".

People who received support from the service said that they found staff to be kind and helpful. They thought they were kept informed about their care and support, and all felt they had made good progress in the time they had spent in the service.

Two relatives we spoke with were complimentary about the service. One gave examples of where they thought the service had been very proactive and had "gone the extra mile" to ensure the safety of their family member.

People admitted to the service who met the criteria of having the potential and commitment for rehabilitation experienced positive outcomes. They achieved a return to, if not full independence, a level of independence they may not have achieved without access to this intensive and specialised programme of support.