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Nethermoor House Requires improvement

All reports

Inspection report

Date of Inspection: 26 July 2013
Date of Publication: 24 August 2013
Inspection Report published 24 August 2013 PDF

Overview

Inspection carried out on 26 July 2013

During a routine inspection

During our inspection we spoke with the registered manager and two staff members.

We spoke with four people who lived at the home. We also spoke with six relatives who were visiting the home.

People we spoke with told us that they were happy with the standard of care provided and were involved in giving feedback to the service.

One person living at the home told us: "I like the staff very much. They are very patient".

One relative told us: �It�s really good here, you can�t beat it. The food is excellent. We are very happy with the home�.

We found that the provider had a system in place to ensure appropriate infection control standards were met.

Staff told us they were supported to deliver care safely and to an appropriate standard.

We also looked at Outcome 16: Assessing and monitoring the quality of service provision. The home was found to be non-compliant at the last inspection in December 2012. We found that the provider did not have effective measures in place to regularly assess and monitor the quality of service that people received. On the basis of this inspection we have judged that the home had not taken sufficient measures to assess and monitor quality standards at the home.