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Nethermoor House Requires improvement

All reports

Inspection report

Date of Publication: 20 February 2012
Inspection Report published 20 February 2012 PDF

There should be enough members of staff to keep people safe and meet their health and welfare needs (outcome 13)

Meeting this standard

We checked that people who use this service

  • Are safe and their health and welfare needs are met by sufficient numbers of appropriate staff.

How this check was done

Our judgement

People can now be confident that there are sufficient staff on duty to meet their needs and that staff have the training and supervision to provide appropriate care and support.

User experience

We did not speak to people about this outcome area at this review. We spoke to some relatives who regularly visited the home. One person told us that they had noticed an increase in the number of staff on duty. This relative said they were "quite pleased" with the care their relative received. Another relative said that the care was "very good" and that their relative was always very presentable and suitable dressed. This relative also commented that the staff were "very caring".

Other evidence

At the last review we saw that the service was short staffed. People were having to wait for their care and staff did not have time to spend with people. When we visited last we also saw that due to the staffing levels the manager was not able to provide staff with individual supervision. The service could not provide us with evidence that staff had completed all the required training to meet people's needs. The provider sent us an action plan to show us how it was going to address the concerns we had raised.

The service has sent us evidence to show us that it has increased its staffing levels. We have seen copies of recent rosters that show there are now three care staff on duty throughout the day and two staff on duty over night. This level of staffing is currently sufficient to meet people's needs.

The provider has sent us documents to show that staff are receiving individual supervision. We have seen the records of individual supervision with four staff. These cover such areas as the duties they undertake, recent and planned training, areas they are good at and areas for development. The records were all dated within the last 3 months.

The provider sent us information to show that a range of training had been booked. This training included moving and handling, fire safety, medication, dementia awareness, infection control and food hygiene. We have asked the manager to confirm that this training has been provided. Information in the supervision records confirmed to us that some staff had recently completed training in safeguarding.