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Nethermoor House Requires improvement

All reports

Inspection report

Date of Publication: 20 February 2012
Inspection Report published 20 February 2012 PDF


During an inspection looking at part of the service

At our last review the service did not have sufficient staff to meet all the needs of the people that lived there. Staff were not always receiving supervision to undertake their role and the service could not demonstrate that staff had received the training they needed to support people. The service provided us with an action plan showing us how it would become complaint.

The service has provided us with information to show that it has addressed the issues raised. The rosters confirmed that there was an extra staff member on duty. We spoke to a relative who confirmed that there were more staff on duty. Another relative said that they were "pleased" with the care provided and that their relative was always clean and tidy and dressed suitably. They also said that the staff supported people to take part in activities.

Evidence was provided to show us that staff were receiving individual supervision and that a range of training had been booked. Relatives were complimentary about the staff. Comments included, "They try their best for people" and, "Very caring".