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Nethermoor House Requires improvement

All reports

Inspection report

Date of Inspection: 27 October 2011
Date of Publication: 25 November 2011
Inspection Report published 25 November 2011 PDF

Overview

Inspection carried out on 27 October 2011

During a routine inspection

We involve people who use services and family care workers to help us improve the way we inspect and write our inspection reports. Because of their unique knowledge and experience of using social care services, we have called them experts by experience. Our experts by experience are people of all ages, with different impairments, from diverse cultural backgrounds who have used a wide range of services.

People were satisfied with the support they received. Comments included, �I don�t mind it here�, �It seems alright to me� and "staff are excellent".

People were having their health and personal care needs met and there was an opportunity for people to take part in some activities. People's independence was promoted. Some people helped with baking, washing up and with polishing.

People got on well with the staff and staff knew about the care people needed. We did see that currently the service was short staffed. Sometimes people needed to wait for care and the staff were focused on undertaking care tasks. They had little time to spend with people and to talk with them.