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Inspection report

Date of Inspection: 12 May 2011
Date of Publication: 6 June 2011
Inspection Report published 6 June 2011 PDF

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People should have their complaints listened to and acted on properly (outcome 17)

Meeting this standard

We checked that people who use this service

  • Are sure that their comments and complaints are listened to and acted on effectively.
  • Know that they will not be discriminated against for making a complaint.

How this check was done

Our judgement

The service is currently not operational. They declared compliance at the time of their registration and have explained how they will achieve this. We have asked them to inform us when they start to provide care and support to anyone and we will then undertake a further review.

User experience

Unspecified

Other evidence

Unspecified