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North Short Term & Urgent Support Requires improvement

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Inspection report

Date of Inspection: 29 January and 7 February 2014
Date of Publication: 27 February 2014
Inspection Report published 27 February 2014 PDF

Overview

Inspection carried out on 29 January and 7 February 2014

During a routine inspection

On the day of our inspection we spoke with the registered manager and two locality managers. Following the inspection we spoke with six home support workers and with 20 people who had either recently used the service or were currently using the service, or where appropriate, their representative.

The registered manager told us the service provided care and support for between 70 and 80 people each week. They told us the provider offered three separate services; a rapid response team integrated with intermediate care, a reablement service and a service for people living with long term conditions requiring short term intervention due to an exacerbation or acute episode. The manager explained most of the service�s referrals came from other health care professionals, for example; social workers and G.P�s.

The manager explained the service had four locality managers. They told us the locality manager role included completing initial assessments, case management and managing a staff team. They said they also employed six home support co-ordinators. Their responsibilities included first line management of staff. The manager told us the service currently employed approximately 81 home support workers who were responsible for the delivery of care and support to people who used the service.

We found people who used the service were encouraged to make decisions about their care and support.

The reablement support plans we looked at provided information about the persons identified support needs.

Effective systems were in place to reduce the risk and spread of infection.

The provider completed a series of pre-employment checks prior to make sure potential candidates were suitable and safe, before they started working with people.

The manager told us they sent out monitoring feedback forms to people using the service. We saw the analysis showed the overall satisfaction with the reablement and support service was 91%.

Comments from the 20 people we spoke with who had either recently used the service or were currently using the service, was all complimentary. Their comments included;

�They are brilliant with mum without exception.�

�100% safe and confident. I trust them entirely. I am still in bed when they come and have a key safe as they come to get me out of bed.�

�They work as a team with other professionals to keep you safe. For example, watching me doing my exercises the physio had left for me.�