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Inspection report

Date of Inspection: 11 February 2013
Date of Publication: 19 March 2013
Inspection Report published 19 March 2013 PDF

Overview

Inspection carried out on 11 February 2013

During a routine inspection

People using the service at Heathside confirmed that they were treated with respect and their dignity was maintained. People also told us that they were satisfied with the standard of care provided and were of the opinion that staff understood their needs.

For example, comments received included: �I say what I think and I�d recommend this place�; �I enjoy it here. I�m being looked after okay�; �I�d prefer to live in my own bungalow but I realise I can�t anymore. This is therefore the best place I could be�; �I can assure you I�ve no concerns and that I�m being looked after well� and �The care staff are very patient and understand the things I need help with.�

Systems were in place to offer protection to the people who use the service from abuse and people spoken with confirmed that they felt safe and had no concerns regarding the care provided. No concerns, complaints or allegations were received from the people using the service during our visit to Heathside.

People spoken with confirmed they had confidence in the staff that provided care. Comments received included: �The girls [staff] are wonderful�; �Staff respond quickly when needed�; �The carers are fabulous� and �The staff treat me like a daughter�.