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Dolphin Care (IOW) Limited Requires improvement

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Inspection report

Date of Inspection: 6, 12 February 2013
Date of Publication: 13 March 2013
Inspection Report published 13 March 2013 PDF | 93.52 KB


Inspection carried out on 6, 12 February 2013

During a routine inspection

We spoke with six people who used the service or their relatives where they were not able to communicate themselves. They told us they were involved in the planning and assessment of their care. One relative said, “Staff were very particular that my (relative’s) wishes should be met”.

We looked at seven care plans and saw they contained personalised information about the care, treatment and support. We spoke with two healthcare professionals who were complimentary about the care people received. One said, “The care they give is OK. I’ve not had any complaints”. People we spoke with told us staff were able to meet their needs. One said, “The care I receive is extremely good”.

Staff were unable to demonstrate a sound understanding of safeguarding principles or the mechanisms for reporting abuse. Safeguarding training was not up to date, and guidance was not immediately available.

We looked at three staff training files and saw that appropriate checks had been undertaken before people started work. Staff were suitably qualified and experienced.

The provider had an effective system to assess and monitor the quality of service people received. One person said, “They’re always asking me if everything is alright”.

People’s personal records including medical records were accurate and fit for purpose. Some policies relating to the management of the service were not immediately available and complaints were not recorded.