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St Aidan Lodge Residential Care Home Good

All reports

Inspection report

Date of Inspection: 17 September 2013
Date of Publication: 28 September 2013
Inspection Report published 28 September 2013 PDF

Overview

Inspection carried out on 17 September 2013

During a routine inspection

We spoke with nine people about their experiences of the care and support they received. We also spoke with the deputy manager and five staff.

People and staff told us that consent was gained before care was delivered and we found that the provider acted in accordance with people�s wishes.

We found people�s needs were assessed and care and treatment was planned and delivered in line with their individual care plans. We observed that relationships between staff and people appeared to be good and people looked clean and well cared for.

People were protected from the risk of infection because appropriate guidance had been followed.

There were enough qualified, skilled and experienced staff to meet people�s needs. One person said, �There is always someone available when I need them.�

There was an effective complaints system available and a clear way of identifying complaints. We found that comments and complaints people made were documented and responded to appropriately.