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St Aidan Lodge Residential Care Home Good

All reports

Inspection report

Date of Inspection: 12 January 2012
Date of Publication: 20 April 2012
Inspection Report published 20 April 2012 PDF

Overview

Inspection carried out on 12 January 2012

During a routine inspection

We spoke with several people who lived at the home and their relatives during this visit. They made many positive comments about the home. One person said, �It�s nice and quiet here. All of my friends are here too.�

Another person said, �It�s very restful here, it�s nice.�

All of the people that we spoke with told us that the food was very good. One person told us, �The food is excellent, I get a choice of what I want.�

Another person said, �Lunch is very nice, lovely. We always get a nice meal.�

People told us they felt involved with the running of the service, and that their choices were respected. One person said, �There are residents meetings at least once a month, I�ve been to one, we talked about the food and what we�d like to see on the menu.�

Another person said, �We get lots of choices and we can please ourselves about what we want to do with our time.�

The people who we spoke with told us they were well cared for. One person told us, �They really do look after us well here, as soon as I ring my bell then someone is here to see what I need.�

People told us there were lots of activities to take part in. One person said, �There is always something going on, which is good as it takes your mind off things.�

The people who spoke with us were very complimentary about the staff at the home. They told us the staff were very friendly. One person told us �The staff are all very kind.� Another person told us, �They are nice and friendly in here.�

People told us the staff were very helpful and supported them. One person said, �It�s a lovely place, and the staff are always around if I need anything.�

Another person said, �The staff will help you in any way you want and I enjoy being looked after by them.�

The people that we spoke with told us the management team were often seen around the home, and they felt they could approach them if they had any problems. People told us they thought the home was run well. One person told us, �If I had any complaints I�d tell them.� Another person said, �I have no complaints, the staff are very good.�