30, 31 May 2013
During a routine inspection
All the people that we spoke with said that they received the care that they needed. One person told us, 'I am happy with my carer.' We found that people received care and treatment that met their needs.
All the people that used the service told us that they felt safe with the support workers that visited them. People were cared for, or supported by staff that were suitable recruited.
All the people that we spoke with had no complaint or concerns about the service they received. There was an effective complaints system available.
All the people that we spoke with were happy with the care and support they received. The provider did not have an effective system to regularly assess and monitor the quality of service that people received.