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Care 4 U Services (Lincs) Limited Good

Inspection Summary


Overall summary & rating

Good

Updated 28 June 2016

Care 4 U Services (Lincs) Ltd provides care for people in their own homes. The service can provide care for people of all ages including people with a physical disability, special sensory needs and a learning disability. It can also provide care for people who live with dementia. At the time of our inspection the service was providing care for 45 people most of whom were older people. About one half of these people were receiving palliative medical and nursing care from healthcare professionals. The service was providing the personal care that was necessary to enable these people to remain at home at the end of their lives. The service had its office in Lincoln and covered the city and surrounding area including Sleaford, Washingborough, Welton and Saxilby.

Staff knew how to recognise and report any concerns so that people were kept safe from abuse. People were helped to avoid having accidents and they were assisted to safely use medicines. There were enough staff to enable most of the planned visits to be completed on time and background checks had been completed before new staff had been appointed.

Staff knew how to care for people in the right way and they had received all of the training and support they needed. People had been supported to eat and drink enough and they had been helped to access any healthcare services they needed. When people received palliative care staff had ensured that the personal care they provided complemented the medical and nursing care given by healthcare professionals.

The registered manager and staff were following the Mental Capacity Act 2005 (MCA). This law is intended to ensure that people are supported to make decisions for themselves. When this is not possible the Act requires that decisions are taken in people’s best interests.

People and their relatives said that staff were kind and considerate. Staff recognised people’s right to privacy, promoted their dignity and respected confidential information.

People had received all of the care they needed including people who had special communication needs and were at risk of becoming distressed. People had been consulted about the care they wanted to receive and had been supported to make choices about their lives including pursuing their interests and hobbies. There were arrangements in place to quickly and fairly resolve complaints.

People had been consulted about the development of the service and regular quality checks had been completed. The service was run in an open and relaxed way, there was good team work and staff were supported to speak out if they had any concerns about poor practice. People had benefited from staff acting upon good practice guidance.

Inspection areas

Safe

Good

Updated 28 June 2016

The service was safe.

Staff knew how to protect people from abuse and people had been helped to stay safe by avoiding accidents.

There were enough staff to complete most of the planned visits on time so that people could receive the care they needed.

Staff assisted people to manage their medicines safely.

Background checks had been completed before new staff had been employed.

Effective

Good

Updated 28 June 2016

The service was effective.

Staff had received all of the training and support they needed.

People had been supported to eat and drink enough and staff had helped to ensure that they had access to any healthcare services they needed.

The registered manager and staff were following the MCA.

Caring

Good

Updated 28 June 2016

The service was caring.

People said that staff were kind and considerate.

Staff recognised people’s right to privacy and promoted their dignity.

Confidential information was kept private.

Responsive

Good

Updated 28 June 2016

The service was responsive.

People had been regularly consulted about the care they wanted to receive.

Staff had provided people with all the care they needed including people who had special communication needs or who could become distressed.

People had been supported to make choices about their lives including pursuing their interests and hobbies.

There were arrangements in place to quickly and fairly resolve complaints.

Well-led

Good

Updated 28 June 2016

The service was well-led.

Quality checks had ensured that people reliably received all of the care they needed.

People had been invited to contribute to the development of the service.

Steps had been taken to promote good team work and staff had been encouraged to speak out if they had any concerns.

People had benefited from staff acting upon good practice guidance.